Get in Touch With Us
This page is the direct line to the editorial team behind Best Casino Sites. Most people who contact us are chasing one of three things: a payout that has not landed, a bonus term that reads differently in practice than it did on the promotion page, or a correction to something we have published. All three are worth writing to us about, and this page explains how to do it and what we can realistically do in return.
Write to us at [email protected]. One inbox, read by a person. We aim to reply within two business days, and longer enquiries that need research may take a little more.
What we can help with — and what we cannot
We are an independent research and comparison publisher, not a casino operator, a regulator or a dispute arbitrator. That line matters, because it changes what a message to us can achieve.
| Bring this to us | Take this elsewhere |
|---|---|
| Corrections to our published bonus terms, wagering figures or payment details | Account access, password resets or locked balances — only the operator can act |
| Questions about how withdrawal verification, KYC or rollover generally works | A formal complaint against an operator, which goes to the operator first, then its licensing body or listed dispute service |
| Patterns you have noticed — repeated payout delays, terms changing mid-promotion | Requests for us to recover funds or overturn a voided bonus |
| Topic requests, research gaps, partnership and media enquiries | Personal gambling advice or anything presenting gambling as a way to make money |
If you are in distress or gambling is causing you harm, please contact the National Problem Gambling Helpline on 1-800-522-4700, available 24/7 by call or text. That is a support service, not a comparison site, and it will help faster than we can.
Where our money comes from
Some of the operators we write about pay us a commission when a reader signs up through our links. That is how the site is funded and we would rather say it plainly than bury it. Commission does not buy a position in our rankings, does not stop us publishing a drawback, and does not change what we say when a reader tells us an operator is slow to pay. If you think a particular page reads like it was written for an advertiser rather than a reader, that is exactly the kind of message we want in the inbox.
Writing about a slow or blocked withdrawal
Payout speed is the single most common subject in our inbox, so it is worth telling you what makes those messages useful. Casino withdrawal times are rarely one number. There is an internal review period, then the transit time for the payment rail, and verification sits in front of both.
- Name the operator and the state you were playing from. Legal availability varies state by state, and so do the rules that apply to you.
- Give the date you requested the withdrawal, the amount in US dollars, and the method — debit card, bank transfer, ACH, e-wallet or check.
- Say whether identity verification was complete before you requested the payout. Unfinished KYC is the most common reason a withdrawal sits still.
- Tell us whether the balance included bonus funds, and whether wagering requirements had been cleared.
- Note any cap you were told about — a minimum withdrawal amount, a weekly or monthly withdrawal limit, or a bonus cashout limit.
- Forward the support ticket number and the operator's reply, if you have one.
With that, we can check the published terms against what you were told and correct our pages if we have them wrong. We cannot compel anyone to pay. If the operator is state-licensed, the state regulator publishes a complaints route, and that is the escalation path with actual force behind it.
Flagging a bonus term we got wrong
Bonus pages age badly. Percentages change, free spin counts move, expiry windows shorten, and the maximum bet allowed while a bonus is active is often buried several clicks down. We check what we publish, but operators update terms without notice.
The offers currently listed on this site give a sense of the range, and of the conditions that sit behind a headline number:
| Operator | Headline offer | What to read before claiming |
|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | Large match percentages usually carry high rollover and a cap on the bet size allowed while wagering |
| Magician Bet | 101% no wagering | No-wagering offers trade size for simplicity — check the maximum bonus amount and expiry |
| Slots of Vegas | 375% bonus + 50 free spins on Cash Chaser | Spins tied to a named game; winnings from spins often carry their own cashout limit |
| Uptown Aces | 600% for new players | First deposit only; table games and live dealer play frequently contribute little or nothing to wagering |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | Coin-based rewards convert on their own terms — check what a coin is worth and how it redeems |
| Zumba Cards | 250% deposit bonus up to 250 SC | Denominated in SC, not dollars; redemption rules and minimums differ from cash accounts |
| BetUS | 200% up to $4,000 for new players | Sportsbook and casino bonuses often have separate rollover — confirm which applies |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | A purchase is required; this is a bundle, not a no-deposit reward |
| Slots and Casino | 500% up to $2,500 across three deposits | Split across deposits, so the full value needs three qualifying payments |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | Crypto-denominated value moves with the market; free spins usually release in daily batches |
If any of those descriptions no longer matches what the operator shows you, send a screenshot with the date. Corrections are the fastest-turnaround emails we handle. Readers comparing options elsewhere on the site, including our Best Non GamStop Casinos 2026 rundown, benefit directly from those flags.
Payments, fees and the questions we get asked most
We do not process deposits or payouts, so we cannot see your transaction. What we can do is explain the mechanics, and those are worth knowing before you write to anyone.
- Deposits — debit cards are the most widely accepted method at US-facing sites, credit card deposits are frequently declined by the issuing bank, and ACH or online banking transfers are common where an operator is state-licensed. Minimum deposits are typically modest but vary; check the cashier page rather than the promotion page.
- Withdrawals — bank transfer and ACH are the usual routes for larger amounts, e-wallets where offered are generally quicker once approved, and paper checks are the slowest. PayPal availability is not universal and depends on the operator and your state.
- Fees — many operators advertise no fee on the first withdrawal in a period and charge for subsequent ones. Your bank may apply its own charge on an incoming transfer.
- Verification — expect to supply photo ID and proof of address. Larger or unusual withdrawals can trigger source-of-funds checks, which are a legal obligation on the operator, not an obstruction.
Ask us how any of this generally works and you will get a straight answer. Ask us to release your specific funds and we will point you back to the operator, because that is where the decision sits.
Games, software and research requests
A fair share of our inbox is people asking us to look into something. That is welcome. Requests we can act on include RTP and volatility questions across slots, how progressive jackpot pools actually pay out, differences between live dealer blackjack, roulette and baccarat tables, how random number generators are tested, which software providers supply which lobbies, and how mobile casino apps compare to browser play. Tell us what you could not find elsewhere and we will look at whether it deserves a page.
Sports betting and other product lines
Several operators on this site run more than a casino. BetUS, for instance, is known as much for sportsbook markets as for casino play, and where an operator offers both, the bonus terms, rollover contribution and withdrawal handling can differ between the two wallets. If your question is about a sportsbook balance rather than casino play, say so in your email — the answer is often different, and assuming the casino rules apply is a common source of confusion.
Who can play, and what that means for your enquiry
Online casino play in the US is regulated at state level, not federally. A handful of states license real-money online casinos and run their own regulators; others permit only sweepstakes or social formats, and some permit neither. Sweepstakes sites using coins or Sweeps Coins operate under a different legal framework from state-licensed real-money casinos, which is why their redemption rules look nothing alike.
Everyone must be at least 21 and physically located in a permitted state at the time of play, and operators verify both. Accepting sign-ups from US residents is not the same as being authorized to serve them, and we do not treat it as such. If you are writing about a specific account, tell us your state — it frequently determines the answer.
Setting limits and stepping away
If your message is about getting play under control, the tools exist and they work faster than an email to us. Licensed operators offer deposit and loss limits, session reminders, cooling-off periods and self-exclusion, all inside account settings. State regulators in licensed markets run their own self-exclusion registers that cover every operator at once. Device-level blocking software adds another layer. We will always point you to these first, and we will never frame gambling as a way to earn or recover money.
What happens after you hit send
Your email is read by a member of the editorial team — no auto-reply standing in for a response. Straightforward questions usually get answered inside two business days. Corrections go to the writer responsible for the page, get verified against the operator's current published terms, and the page is updated with a new check date. Where a claim cannot be verified either way, we say so on the page rather than picking a side.
Our research is desk-based: we read terms, licensing records and operator documentation, and we compare what is advertised against what is written in the small print. We do not present advertised payout speeds as measured results, and our editorial ratings are our own judgment, not aggregated customer scores.
If you are not sure whether your question fits, send it anyway. A short email with the operator name, your state and the date something happened is enough for us to point you in a useful direction.